Return and Exchange Policy
Returns
Eligibility for Returns
You may return any item within 7 days of receipt if it meets the following conditions:
- The item must be unused and in the same condition that you received it.
- It must be in its original packaging with all accessories, manuals, and parts included.
- Proof of purchase is required (receipt or order confirmation).
Certain types of items are non-returnable, such as:
- Downloadable software
- Gift cards
- Perishable items (batteries, food products, etc.)
Return Process
To initiate a return, please contact our customer service team at returns@smarttechsolution.com or call [phone number] with your order number and details of the product you wish to return. Our team will provide you with a return authorization and instructions for shipping the item back.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Refunds
Refund Process
Once your return is approved, we will process your refund within 7-10 business days. Refunds will be credited to your original method of payment.
- Full Refunds are issued for items that are returned in their original condition.
- Partial Refunds may be granted if the returned item shows signs of use, is damaged, or is missing parts.
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account or credit card statement, as it may take some time for your refund to be officially posted.
- If you still have not received your refund after 10 business days, please contact us at support@smarttechsolution.com.
Exchanges
We replace items only if they are defective or damaged. If you need to exchange a product for the same item, you with the exchange process. We may offer you a refund or store credit if the product is unavailable.
Shipping Returns
To return your product, you should mail it to the address provided by our customer service team.
Customers are responsible for paying shipping costs for returning an item unless the return is due to an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Non-Returnable Items
Several types of goods are exempt from being returned, including:
- Custom-made or personalized items
- Clearance or final sale items
- Digital products like software downloads or services
Contact Us
If you have any questions about our Return and Exchange Policy, please reach out to our support team at:
Email: support@smarttechsolution.com
Phone: +918273091975
Hours: Monday – Friday, 9 AM – 5 PM